Everything you need to know about ordering, shipping, and caring for your handmade Ulooku eyewear. Can't find your answer? Contact us here
Every ULOOKU piece is designed in small batches and finished by hand — think pierced details, charms, rhinestones, and custom color treatments. No two pieces are exactly alike, so you get eyewear that feels genuinely yours.
Yes. All our sunglasses feature UV400 lenses that block 99–100% of UVA and UVB rays, combining style with everyday sun protection.
Sizes and materials can be found in ‘Details’ on the product page.
Absolutely — we love custom ideas. Email us a description or reference photo, and we'll confirm feasibility, pricing, and lead time. Sold-out one-of-a-kind pieces can't be recreated identically, but we can design something in the same spirit.
Decorations are bonded with durable, jewelry-grade adhesive and inspected before shipping. With normal care they stay secure, but like any accessory, they should be kept away from impacts, water, and harsh chemicals. If a detail arrives loose, we'll fix or replace it.
Simply browse our collection, select your preferred styles then click "Add to Cart." Proceed to checkout, enter your shipping details, and complete payment. You'll receive a confirmation email within minutes.
Because many ULOOKU pieces are made or customized by hand, we start processing quickly. Please contact us at help@ulooku.com within 12 hours of placing your order. We'll do our best to accommodate changes or cancellations before production begins.
We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay / Google Pay where available. All transactions are processed over secure, encrypted connections.
No. Our current collection features fashion frames and non-prescription sunglasses. Prescription lenses are not available at this time, but we're working on it — join our newsletter to be notified.
Yes. You'll get an order confirmation email right after purchase, and a separate shipping confirmation with a tracking number once your package leaves our studio.
Handmade and customized pieces require 3–5 business days of production time before shipping.
We ship to the United States, Canada, the United Kingdom, Australia, and most European countries. If your country isn't listed at checkout, email us and we'll check options for you.
Delivery times are estimates and may vary slightly during holidays or customs processing.
International orders may be subject to customs duties, taxes, or handling fees charged by the destination country. These charges are the customer's responsibility and are not included in our product or shipping prices. Please check your local customs policy before ordering
If tracking hasn't updated for more than 7 business days, or your package appears lost, contact us with your order number. We'll open an investigation with the carrier and arrange a replacement or refund based on the outcome.
We offer 30-day returns on unused, non-customized items in their original condition and packaging. If 30 days have passed since delivery, unfortunately we can't offer a refund or exchange.
Made-to-order and personalized pieces (such as custom charms, colors, or one-of-a-kind designs) are final sale unless they arrive damaged or defective. Each piece is unique, so minor variations in finish are part of its handmade character.
Email help@ulooku.com with your order number and the reason for return. We'll send you return instructions and the shipping address. Return shipping costs are the customer's responsibility unless the item is faulty.
Please take photos of the item and packaging within 48 hours of delivery and email them to us. We'll arrange a free replacement or full refund promptly — no need to return the damaged item unless we ask.
Approved returns are processed within 3–7 business days after we receive the item. Refunds go back to your original payment method; depending on your bank or card issuer, it may take a few additional days to appear.
Rinse lenses with lukewarm water and wipe with the included microfiber cloth. Avoid paper towels, clothing, or alcohol-based cleaners, which can scratch lenses or loosen handmade decorations over time.
We don't recommend it. Chlorine, salt water, and prolonged moisture can weaken adhesives and affect finishes. Store your glasses in the provided case after use and keep them away from direct heat, like a car dashboard.
Keep your ULOOKU glasses in the included hard case or pouch when not in use, and place them lenses-up if set down. This protects both the lenses and the handmade details.
Our team typically replies within 24 hours on business days.